T-Mobile - 17W704 West 22nd Street, Oakbrook Terrace

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Reviews about T-Mobile

• Pinxton James
  ★ ☆ ☆ ☆ ☆
  This store for sometime had quality. However recently during my visit to the store T-Mobile team member Victor was not only rude but was also threatening and his customer service skills were well below any T-Mobile team member that as ever worked at any of the locations. He refused to render service and also told me to leave the store his attitude was beyond less than professional his speech and behavior doesn't equate to professional behavior. Besides this he had a terrible odor which hygiene is important when working in customer service. The store has taken a turn the store used to have very professional team members that exemplified professionalism and proper behavior. Now while the newer team members are coming to the store they need to be re-trained on their work ethic and behavior while at work also about proper work hygiene. This was terrible I hope the manager hires more qualified personnel in the near future. I wouldn't go to this store if I were a perspective customer there are better locations nearby. Corporate needs to investigate this store more often to keep the quality of personnel up to par. I was a customer at this location for years and its recent change is taking the store in a downward spiral. While the manager is great the staff needs a better face lift. The staff previously there had great customer skills and it's not always "what you say is how you say it" especially when dealing with clients/customers. Fabreeze the store and get a better team member. Victor needs to find employment elsewhere or receive training on etiquette and presentation and demeanor and also a hygiene lesson.

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